Repeat Important Information: Place actionable or commonly requested tasks/pages into multiple areas
Reasoning: Repetition throughout the site creates familiarity and ease of use. For instance, you could place Utility Payments under departments, information for residents, and a How Do I/Help Center to ensure that a user finds the instructions no matter where they look.
Use Links to Limit Duplicate Information: Store information in only one spot and link to it when it comes up in other areas
Reasoning: With the information in one spot, such as under the department responsible for the task, it will allow for easy updates to information.