Article Navigation
- Browser Versions
- Add-on Conflicts
- Turn Off Extensions in Microsoft Edge
- Mozilla Firefox Mozilla Safe Mode
- Cache Problem
- Hard Refresh
- Delete Cookies
- Clear Cache in Google Chrome
- Clear Local DNS (Domain Name System) Cache
- Clear DNS Server Cache
- Compatibility Mode
- Enable JavaScript
- Check Security Settings or Firewall and Security Software to Ensure no Conflicts Exist
- General Troubleshooting Questions
Not finding what you are looking for? View some additional resources.
Browser Versions
If you are having trouble viewing a website properly, your web browser could be out of date. Please check with your browser versions and update them to the most recent version. View our Browser and Device Support Policy for additional details, including mobile browser support.
Add-on Conflicts
Another possibility for a distorted view could be add-on or software conflicts. Having multiple add-ons will consume browser space and resources. Check if you have installed multiple toolbars and customize them to be more efficient, the following steps suggest how to verify and customize them. For site functionality, several add-ons are required to make everything work correctly. Below is a list of software tools our site uses in the event of conflicts: Ensure updated to the most recent versions, check for compatibility issues, and make sure all are enabled and running:
- Java
- Adobe Reader
- Turn off the popup blocker
- Turn off browser filters or web filters, antiviruses can interfere with the Java scripts
Turn Off Extensions in Microsoft Edge
Add-ons have been rebranded to Extensions in Microsoft Edge. To identify if an incompatible browser add-on or extension is the root of your troubles, we recommend turning off extensions in Microsoft Edge.
- If Microsoft Edge is not already part of your taskbar or desktop screen, search for the application by typing Microsoft Edge into the Windows search bar
- Click the Microsoft Edge App
- Click the Extensions icon then click Manage extensions
Note: If the Extensions icon is missing click the three dots then click Extensions - If you have multiple extensions, disable them all or keep the best one you like
Note: You may disable several extensions at once to speed up the process of elimination - Restart Microsoft Edge normally to test and see if your issue is resolved
If the problem persists, repeat these steps until you have identified the specific add-on causing the problem.
Mozilla Firefox Mozilla Safe Mode
To identify if an incompatible browser add-on or extension is at the root of your troubles, we recommend taking advantage of Firefox's Safe Mode.
- If Firefox is not already part of your taskbar or desktop screen, search for the application or download it get Firefox for desktop
- Open Firefox
Note: If your browser appears to be working properly in Firefox (No Add-ons) mode, continue with the following steps to help identify which add-on may be causing the problems. - Go to Menu Bar ("Alt F")
- Select Tools, then click Add-ons and Themes
- Select the Extensions tab
- Disable unnecessary add-ons using the toggle switches
Cache Problem
The cache on your browser is a place on your hard disk where the browser keeps things that it downloaded once in case they’re needed again. For example, when you first visit a page on this site, the browser downloads the logo into the cache and displays it on the page you’re viewing. For each additional page you visit, the logo doesn’t need to be downloaded again; as long as the same logo is displayed, it’s already on your hard disk, so it can load faster!
Of course, the cache has a size limit, and when the cache gets full or if you begin seeing errors or elements that do not appear correctly, some items need to be discarded to make more space and resolve any display issues.
Hard Refresh
After changes, it is helpful to run a hard refresh on your browser to ensure you are seeing the updates just saved. To complete this, hold down Ctrl+ F5 on your computer to get a new image of a website directly from the server, which bypasses a cached version of a page. Please note the Hard Refresh is best for Windows users, these directions may be different if you are on Mac or laptop, or have assigned special key bindings to your keyboard.
Delete Cookies
Delete Cookies in Microsoft Edge
- Click the Settings and more menu
- Click History
- Click the Delete browsing data icon
- Click into the Time range dropdown and select All time
- Ensure that Cookies and other site data are checked
Note: This will clear all saved information and force you to manually enter some website web addresses and Login usernames and passwords - Click the Clear now button
Delete Cookies in Firefox
- Select Tools, then Settings
- Select the Privacy and Security tab
- Scroll down to Cookies and Site Data
- Click Clear Data
- Click on the When dropdown and select Everything
- Ensure that Cookies and site data is checked
- Click the Clear button
Empty Cache in Safari
- From your Safari menu bar click Safari, then click Preferences
- Select the Advanced tab option
- Select Show Develop menu in the menu bar
- From the menu bar select Develop, then click Empty Caches
Clear Cache in Google Chrome
- Click on the three dots in the upper right-hand corner
- Click Delete browsing data
- Click into the Time range dropdown and select All time
- Ensure that Cookies and other site data is checked
- Click the Delete data button
Clear Local DNS (Domain Name System) Cache
Windows
- Search Command Prompt Window
- Within the prompt, type ipconfig /flushdns
- Hit Enter and you should see a message stating Successfully flushed DNS Resolver Cache
Mac Operating System
- On your local machine, open a Terminal Window
- Within the prompt, type "lookupd -flushcache"
- Hit enter; there will be no message but at this time please reattempt connection to your domain
Clear DNS Server Cache
Windows
- Open DNS
- In the console tree, click the applicable DNS server
- On the Action menu, click Clear Cache
Command Line
- Search Command Prompt Window
- Type the Dnscmd ServerName /clearcache and then press Enter
- A message will display indicating the cache is cleared
Compatibility Mode
If you are using Microsoft Edge check if the compatibility mode is turned on.
- Click the Settings and more menu, then click Settings
- Select the Default browser tab
- Locate the Allow sites to be reloaded in Internet Explorer mode (IE mode) option
- Click into the dropdown field and select Allow
- Click Restart
- Navigate to the desired website
- Click the Settings and more menu, then click Reload in Internet Explorer mode
Enable JavaScript
Some options on your website will be limited or unavailable without having JavaScript enabled, as this is a programming language used to make some content functional.
- If using Microsoft Edge, click Settings and more, then select Settings
- Type internet options into the search field
- Click Internet Options
- In the new dialog box, select the Security tab
- Select Custom level...
- Scroll down to Scripting and select Enable for all options
- Click OK
- Test if you have Java enabled at the How to enable JavaScript page; access directions to enable on browsers not listed here
To access directions to enable JavaScript in other browsers, please visit the How to enable JavaScript in your browser page.
Check Security Settings or Firewall and Security Software to Ensure no Conflicts Exist
- Trust the site or disable security to test if you are comfortable with this step
- Make sure there are no issues with using a site that is encrypted, you can tell if a page is using this because the web address will show https:// instead of just http://
Navigate to Mega Proxy and use the Try it free option to navigate the site and test. Try using a different computer (if a friend or work computer is not available, most public libraries have free use of computers/Internet services).
General Troubleshooting Questions
If you are submitting a ticket to our support team, some helpful questions to have answered include the following:
- Where does the error occur? (For example, in pages on the live side, or the news module on the admin side.)
- What action is being completed when the error occurs?
- How often does this occur, only in certain pages/modules or in multiple sections? Sometimes or every time?
- Does this occur for other users taking the same actions?
- Does this occur for the user in a different browser? On a different computer?
- Try on your mobile smartphone or device (off-network -may need to disable Wi-Fi), does this still occur?
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