If the issue is network related, the following steps can help us determine potential issues. The following steps require additional technical experience. You may want to contact local IT staff for access or assistance.

Tasks

• Determine Your Site’s Production Domain
• Gather Relative Network Speed Information
• Create a .HAR File
• Use the Performance Test File to Gather Information (Windows Only)
• Use traceroute or pingpath on the Site’s Production URL and/or IP address
  • Traceroute Windows
    
    • Notes
      • Traceroute is a software tool used to display the path and some basic information about the network path between two addresses. In order to run this software, you will need access to a Terminal Window or Command Prompt.
        • Note: Availability will depend on your Operating System.
      • Windows users will use the command “tracert”.
  • Traceroute Mac
    • MacOS or Linus systems will use the “traceroute” command.
  • Pingpath Windows
    • You can also use the pingpath command, if available.